Draft — under legal review. This text may change before launch.
These terms apply when your business uses Mandat. Please read them with the privacy policy.
Last updated:
Mandat provides an AI marketing team for businesses: software that plans, writes and publishes marketing content, answers enquiries, records leads, books appointments and sends follow-up emails on your behalf, within the limits you set.
By creating a workspace or using Mandat, the business you represent (“you”) agrees to these terms. You confirm you are allowed to act for that business.
During the founding programme, workspaces are opened by invitation after an application. We may decline or close a workspace that does not fit the programme.
You are responsible for the people you invite to your workspace and for keeping sign-in details secure. Actions that spend money or grant discounts need a second factor.
You decide how much each AI role may do alone. Anything beyond your limits is sent to you for approval. Some actions are never allowed for any business: taking payments, giving refunds, agreeing contracts, writing fake reviews, targeting children and giving regulated advice.
Each workspace starts in practice mode, where posts and bookings are simulated. Real publishing, replies and bookings start only when you move your workspace live.
You keep ownership of the information you give Mandat and the content created for your business. You give us permission to use it only to provide the service to you.
You are responsible for the accuracy of the facts you approve (prices, dates, terms) and for having the right to use any material you upload.
When you connect Facebook, Instagram, Google Calendar or an email service, you authorise Mandat to act on those accounts within the permissions you grant. Those services’ own terms also apply.
You can disconnect any account at any time in your settings.
The plan price is shown on the pricing page, before VAT. Invoices are issued monthly in advance in cedi or CFA franc. Founding businesses keep their founding price for 12 months.
You can cancel at any time. The service continues until the end of the period already paid for.
Mandat uses AI models. AI can make mistakes. Mandat answers only from knowledge you approved, checks content before it is published and hands over when it does not know, but you remain responsible for your business’s dealings with your customers.
Reports count only results confirmed by the provider concerned (for example Facebook, Google Calendar or the email service).
You may not use Mandat for anything unlawful, misleading or harmful, to send unsolicited messages, or to market to children. We may pause a workspace to prevent harm while we look into a problem.
We provide Mandat with reasonable care and skill. To the extent the law allows, we are not liable for indirect losses, and our total liability is limited to the fees you paid in the 12 months before the claim. Nothing limits liability that cannot be limited by law.
You can cancel at any time. We may end the service with notice, or immediately for a serious breach of these terms. When the service ends, you can export your data first; your workspace data is then deleted as described in the privacy policy.
We will tell you in advance about material changes to these terms. The version you accepted is recorded with your workspace.
Questions about these terms: write to the privacy contact address (to be published before launch).