Draft — under legal review. This text may change before launch.
Data deletion
You can ask Mandat to delete your data at any time. This page explains how, including for data received through Facebook and Instagram.
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1. Disconnect a channel in Mandat
Sign in, open Integrations and disconnect Facebook and Instagram. Mandat stops acting on the account straight away and deletes the stored access key.
2. Remove Mandat from Facebook
On Facebook, go to Settings and privacy → Settings → Apps and websites, find Mandat and select Remove. Meta then notifies us automatically.
When Meta tells us you removed the app, every connection to your Facebook account is marked invalid, queued work for it is stopped and its access keys are deleted.
If you also ask Meta to delete your data, we receive that request directly and give you a confirmation code. You can use the code to check the status of your request at any time.
3. Ask us directly
Write to the privacy contact address (to be published before launch) from the email address on your account, or say which business you contacted through its website chat. Tell us what you want deleted. We confirm when it is done, normally within 30 days.
Customers of a business that uses Mandat can also ask that business, which will act on their request with us.
4. What is deleted
Access keys for connected accounts, your workspace’s knowledge, plans, content, conversations and leads, and your account details.
We keep only what the law requires, such as invoices, and the minimum audit record needed to show what was done on your behalf. These are deleted when the legal period ends.